Returns & Exchanges

At Nature Hills Nursery, we strive to ensure every plant arrives healthy and ready to thrive in your landscape. If you are not completely satisfied with your order, our return policy is designed to address issues with dormant plants or shipping damage within a 48-hour notification window.

Return Process

• 1.
  Inspect Upon Delivery

  Immediately unbox and inspect your plants upon arrival to check for health and hydration, as live goods require immediate care.

• 2.
  Document Issues

  If your order is damaged or incorrect, take clear photos of the plants and the packaging to provide as evidence for your claim.

• 3.
  Contact Customer Support

  Submit a ticket through our online portal or contact our horticultural experts within 48 hours of delivery to initiate a claim.

• 4.
  Resolution Process

  Our team will review your photos and documentation to issue a store credit or coordinate a replacement shipment depending on seasonal availability.